Category: Uncategorized

Array Health          August 2014 to Present

• Primary engineer\admin for production infrastructure, including: Windows 2008\2012 servers, IIS webservers, DNS, SSL, load balancers, SQL, Active Directory, Linux, VMware ESXi, AWS, firewalls, switches, and storage.
• Configuring and managing Barracuda load balancers in lab and production environments; as well as migrating websites and services to them.
• Designing and building the network infrastructure for new office location, including firewalls; switches; VLANs; VOIP phones; and site to site VPNs.
• Planning and managing all aspects of the office relocation for IT, including network; servers; phones; badge system; security camera system; RFPs and vendor management, resulting in zero downtime for the company.
• Removing bottlenecks and single points of failure in Production networks and systems.
• Building new SAN infrastructure including Nimble Storage array, switches (iSCSI), and VMware.
• Managing and troubleshooting replication of production systems to remote datacenter for disaster recovery.
• Upgrading and expanding SQL infrastructure as well as improving automated processes and backups.
• Evaluating, consolidating, and replacing existing monitoring applications and services.
• Working with developers to improve build servers and optimize existing processes.

QuoteWizard

• Managed all aspects of IT infrastructure and security, including Windows Servers; Active Directory; Cisco switches routers and ASA firewalls; internal and external DNS; IIS webservers; email on Google Apps; and multiple environments for Dev, Test, Stage, and Production.
• Managed and trained Desktop Support Technicians.
• Upgraded company’s infrastructure from supporting 40 users to over 100 and capable of supporting 200+. This included new switches and routers, phone system, multiple ISPs, and adding multiple floors of users.
• Monitored, managed, and performed troubleshooting on QuoteWizard’s websites that receives more than 1 million unique visitors per month. The websites runs on IIS 7 and SQL, which includes multiple APIs for partner access.
• Removed bottlenecks and single points of failure in network, this included adding multiple ISPs for data and voice with automatic failover; added redundant switches, routers, and firewalls; and implemented VLANs and QOS.
• Managed multiple IT-related service providers and vendors, including contract negotiation and approval.
• Evaluated and improved security; including internal and external security scans and alerts, VLANs, managed firewall rules, creating a DMZ, securing Windows servers and Active Directory.
• Implemented offsite backups and installed and managed Kaspersky Antivirus corporate-wide.
• Managed SSL and IPsec VPN for remote employees and site-to-site VPN with Rackspace colocation.
• Significantly Improved email deliverability to customers by educating and moving the business towards email best practices. This included managed SPF records and reputation scores; eventually migrating to a delivery service.
• Managed Mitel phone system and multiple phone companies including DIDs, voice T1s, VOIP, SIP trunks, and LD.
• Migrated the company to a new Mitel phone system and integrated Five9’s Call Center solution to facilitate large increases in call volumes and improve management for the Sales and Customer Service departments.

Getty Images

• Monitored, managed, and supported Getty Images’ 24×7 eCommerce websites.
• Managed website code and application releases\upgrades; working with Developers to resolve bugs.
• Managed all gettyimages.com related infrastructure and applications, including IIS; Windows 2003 and 2008 Domains; Active Directory; DNS; SQL; Clusters; VMware; Big-IPs; NetScalers; Akamai; and Gomez.
• Developed internal website (using PHP, MySQL, and Apache) that provides version and health status of all of the Web Team’s services, applications, and websites. This website started as a personal project and became widely used to speed up the QA process and troubleshooting, in addition to evaluating overall health.
• Managed the Data Center Move Project for the Web Team, including creating the migration strategy; determining dependencies and risks; and working to minimize downtime.
• Evaluated GettyImages.com and other sites for PCI Compliance and implemented recommendations.
• Created scripts to automate tasks, collect data, and evaluate systems and performance.

Microsoft

• Monitored, managed, and supported over 2000 of MSN Messenger backend servers and network infrastructure that peaked at over 35 million concurrent online connections.
• Provided second tier support for MSN Messenger and escalated bugs to third tier (Development).
• Managed rolling deployments of application upgrades, backend components, and system wide changes in production and pre-production environments.
• Worked with multiple Microsoft groups to improve manageability, resolve issues, and create documentation.
• Created shell scripts to manage, monitor, and troubleshoot servers, including creating numerous scripts to automate processes and simplify tasks.

Puget Sound Energy

• Managed PSE’s SAN Implementation Project to install Cisco Directors and IBM DS4800 storage array.
• Configured and managed all aspects of PSE’s Storage Area Network (SAN), with IBM and HP storage arrays; Cisco 9509 Directors; and Fibre Channel Switches. This includes Zoning, VSANs, LUN security, and RAID groups.
• Administrated 300+ Windows NT 4, 2000, and 2003 servers in Active Directory with Exchange 2000.
• Configured and administrated Active Directory and Group Policy as well as architected and implemented changes in Active Directory to improve security and manageability.
• Installed and managed Websense (web application filtering software), including its SQL Server backend.
• Installed, configured, and managed multiple pairs of F5 BIG-IPs in production and test environments.
• Administrated Linux mail servers running Qmail and SpamAssassin as mail relays for PSE’s Exchange environment. This also included writing custom SpamAssassin rules.
• Replaced external Linux mail servers with CipherTrust Ironmail appliances to facilitate easier management for all members of our group, then configured and managed Ironmail.
• Managed Citrix Install project using vendors, migrated applications and administered Citrix MetaFrame servers.
• Designed the new secure Windows 2003 domain for the control network and “Critical Cyber Assets” to meet new Federal Energy Regulatory Commission (FERC) requirements.
• Created shell scripts to manage, monitor, and troubleshoot servers, applications, processes for multiple groups.